Officer, Card /E-Crime Forensic Investigations At Stanbic IBTC Bank

Company:   Stanbic IBTC Bank
Location(s):   Nigeria
Specialization:   Banking / Finance / Accounting
Industry:   Banking / Financial Services
Application Deadline:   15 July, 2015
Job Type:   Fulltime

Job Details

Stanbic IBTC Holdings PLC is a full service financial services group with a clear focus on three main business pillars - Corporate and Investment Banking, Personal and Business Banking and Wealth Management.

Stanbic IBTC Bank legally became part of Standard Bank Group 24th August 2007. The Standard Bank Group merged its Nigerian operations, Stanbic Bank Nigeria with that of IBTC Chartered Bank PLC. Stanbic IBTC Bank is a major financial service provider engaged in personal banking, business banking, credit cards, corporate banking, non-interest banking and wealth and investment banking in Nigeria.

Job Title: Officer, Card /E-Crime Forensic Investigations.

Job ID; 12876
Division: Group Risk Management
Position Category: Risk Management Operations

Division Proposition

Effective risk management is fundamental to the business activities of the Standard Bank Group (group). While we remain committed to increasing shareholder value by developing and growing our business within our broad determined risk appetite, we are  mindful of achieving this objective in line with the interests of all stakeholders.

Position Description

Job purpose 
Investigations into allegations of financial crime and irregularities within Stanbic IBTC Bank Nigeria with specific focus on Card, E-crimes and merchant investigations as directed by the FCC Head in Country. Complete investigations in accordance with the Financial Crime Control (FCC) standards and methodologies aligned to adding value to the Stanbic IBTC Bank business in Nigeria, in order to prevent and recover losses; securing criminal prosecution and civil action. Ensure that all administration and MIS is accurately updated as well as managing relationships with internal and external stakeholders effectively.

Key responsibilities

• Manage, lead, provide guidance, facilitate and pursue fraud that is committed against SIBTC Bank and its Customers.     
• Manage, lead, collect and analyse relevant information, identify modus operandi of incidents.
• Provide guidance, probe problem areas by following linkages between suspicious cases and entities.
• Direct through process of elimination, identify irregularities and involved parties e.g. syndicates.
• Provide guidance and network within the various areas within the Bank and externally to resolve fraud issues. 
• Ensuring compliance to defined processes, e.g. formulating case files, investigation reports, affidavits.
• Direct investigations in determining the Bank’s exposure and to actively recover losses.
• Proactively determine high risk Business Units and potential internal fraud and operational risks
• Proactively assist to facilitate the early detection of fraud leveraging off hotlines and tip-offs.
• Execute the Fraud Strategy through investigations, which will be aligned to Business Goals and priorities
• Provide input and assist in the design and formulation of Banking Industry approaches at industry level e.g. Banking Forums
• Network with Law enforcement agencies, audit, OPS risk, legal and commercial organisations combating financial crime
• On each confirmed internal financial crime matter establish trends, identify modus operandi and provide remedial recommendations,
• Do fraud prevention training to all internal/external stakeholders (Staff & merchants) and actioning early detection reports in order to minimise losses and the risk exposure to the organisation as well as representing the Bank at Interbank and Public Fora.

Risk and Loss Management 

• Accountable for ensuring the recovery of losses through all available legal remedies and mandates from Visa and Master Card.
• Highlight control deficiencies in the Card Issuing and Acquiring business to the Business stakeholders. 
• Assess and pursue recovery prospects.
• Minimise reputational risk by interfacing with relevant parties.
• Take overall ownership and accountability for allocated investigations from the point of allocation until their “formal” conclusion as per the defined processes.
• Apply knowledge and experience to identify fraud, risk and highlight to management.

Process and Case Management.

Adhere to the proper process of case management from the allocation of investigations, providing constant feedback to ensure that investigation goals and objectives have been achieved.

Attend all relevant Stake holder meetings.

Constantly provide intelligence regarding trends, modus operandi, type of fraud documents, and standard of fraud application, knowledge of the criminal groups / syndicates regarding the verification process, other processes that are detected in current investigations on hand.  Secure reporting line to relevant Business Heads regarding relevant intelligence gathered through investigations.

On a regular basis, liaise with Law Enforcement Intelligence Services to gather information regarding the movement of suspects, new trends, crime threat’s and modus operandi that are identified from a global perspective.  

Support the Head FCC by providing daily stats, trends and relevant case information to Management and Business Heads (in country and at centre) to support and secure processes to minimize and prevent losses.

Provide Management with consistent and accurate reports regarding fraud trends, market related information regarding fraudulent activities in the Corporate Environment.  

Be active in supporting the different business heads, know the different product procedures. Provide constantly information to the different business heads regarding crime patterns and modus operandi. These actions will provide them with the relevant knowledge to take sound business decisions that will assist them in minimizing risk and operational losses.

Compiling case files for registration with the law enforcement agencies to expedite the tracing and attachment of moveable assets and arrests of suspects. 

Immediately report incidents discovered through investigations to the relevant business heads and GFCC regarding control deficiencies. Thoroughly investigated deficiencies and provide management with proper knowledge to address and to correct situations.   

Key performance measure 

• To successfully investigate matters of financial crime with specific focus on Card and Merchant fraud, electronic crimes, cybercrime and gather intelligence and convert it into actionable recoveries and prosecutions.
• Attainment of target in respect of investigations completed, recovery/savings
• Analysis of statistics (cases reported vs. cases worked, vs. confirmed fraud vs. criminal prosecutions vs. convictions and recoveries, staff suspended vs. staff dismissals vs. criminal / civil prosecutions vs. convictions and recoveries
• People management as and when required as directed by the Head FCC.
• Reduction of financial crime losses, with specific focus on Card losses and e.-crimes.
• Adopt a pro-active approach to financial crime control
• Identification of control weaknesses giving rise to fraud and recommending effective control measures to mitigate risk
• Fraud prevention & awareness training to all internal/external stakeholders and actioning early detection reports in order to minimise losses and the risk exposure to the Bank as well as representing the Bank at Interbank and Public For a.

Job Requirements

Required Experience: Not Specified
Desired Courses: Not Specified

Required Skills and Qualifications

Knowledge

• A sound knowledge and experience of card and electronic channels related products and processes 
• A good knowledge of the Criminal / Civil Procedure 
• A good knowledge of Police Procedures
• Above average electronic knowledge inclusive of computer literacy, fraud related electronic devices and electronic media investigative methods 
• Detailed knowledge of banking systems and procedures, and modern investigative skills
• BSc in business studies/IT audit and other related studies (professional qualifications as an advantage).  
• Ability to express ideas, thoughts and proposals clearly both orally and in writing.
• Ability to provide team work and build relationships
• Customer focus

Experience

• Investigative experience in Card Fraud and E- crime related matter
• Good knowledge of the Card and merchant environment.
• Investigative experience in General Fraud/Serious Economic Offences and Corporate Fraud   
• Court experience i.e. giving evidence and court procedures

Required Competencies

Internal and external relationships 

• Customer Offerings – Personal, Business and Inclusive Banking
• Channel
• Business Operations – Channel Ops, Procurement, Cash, IPC’s, Channel Development, Security Services
• IT Security
• PBB Risk Management
• Internal Audit
• Group Risk
• Credit
• Business Performance Solutions (BPS)
• Learning & Development (HR)
• Anti-money laundering

Country Legal:  Liaise with legal consultants in respect of legal matters, were necessary, on various legislature affecting the bank and regular feedback on legal cases that are under are on their legal list.

Compliance: Receive and give input in respect of various issues and the impact in the Financial Crime Control area

Operational Risk: Give input in respect of losses (suspense and irrecoverable) statistics, trends, any high recoveries and/or high loss 

Fraud Risk: Highlight branch hotspots; ATM Hotspots & Merchant hotspots; refer kite-flying matters for investigation.

Branch Network: Liaise with branches in respect of losses, where they are taking the loss and advice and get acceptance on the losses write-off. Give advice on all matters in respect of a claim against the bank and interbank, procedure to recover and monitor recoveries, and to write of Losses. 

Office of the regulator in Country: on all claims received against the bank that are operational in nature

Transactional Operations/ IPC: Liaise with Trans Ops and IPS in respect of losses and where needed give advice in respect of the necessary transactions.

External Relationships

• Law enforcement
• Industry stakeholders
• Regulatory authorities
• Government agencies
• Service providers: Master Card, Visa, in Country Forums.
• Customers: Liaise with problem clients where branch and business cannot resolve issue.

Problem solving

• To have the analytical ability to source the problem and implement the appropriate corrective and preventative measures 
• Decide on whether there is sufficient evidence to prosecute offenders including any staff member
• Follow standard procedures, refer to source documents and apply acquired job knowledge.
• To adequately resolve issues/ queries and complaints within time frames, suggesting and finding solutions to problems or challenges in work processes and procedures.
• Timeliness is an important attribute when faced with challenges.
• Diplomatic, tactful and tolerant in relaying and receiving information.
• Use of judgment
• Must be confident, quick to establish rapport and put customers at ease.

Planning

• To plan daily investigations and administration functions by the use of a “brought forward” system and diary  planner to optimise time management 
• Compilation of reports with clear findings and appropriate recommendations
• Follow standard procedures, refer to source documents and apply acquired job knowledge

Decision making

• Must be able to work independently and make the correct decisions in accordance to job level restrictions without managerial supervision
• Decide on whether there is sufficient evidence to prosecute offenders including any staff member
• Freezing of accounts involved in fraudulent activities

Personal competencies

• Good communication skills both written and oral 
• Computer literacy 
• Strong inter-personal and assertiveness skills at a high level 
• Ability to operate under pressure
• Ability to think laterally and use initiative 
• A good track record in positive investigations and prosecutions
• A team player
• Able to communicate with people at various levels
• Investigative skills, especially in the card and e- crime environment.
• Problem solving, Decision making, Empathetic
• Customer-oriented (must be able to deal with irate and demanding customers from time-to-time)
• Strong service ethic and values
• Goal/results orientated
• Telephone etiquette 
• Self managed & motivated
• Results driven
• Time Management and activity scheduling to work volumes within deadlines
• Accurate , attention to detail & self motivated by practical goals
• Energetic and vigorous
• Resourceful, finding practical ways to efficiently deal with volumes of work and remain focused on priority issues

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